Global Privacy Notice

Last Modified: March 01, 2020

As the leading provider of information, analytics, and online marketplaces to the commercial real estate industry, CoStar Realty Information, Inc. and our affiliates (collectively, “CoStar,” “we,” or “us”) respect your privacy and are committed to protecting your Personal Information. This Global Privacy Notice describes the types of Personal Information we collect and our practices for using, maintaining, sharing, and protecting it. It also describes the rights and choices you may have with respect to your Personal Information and how you may contact us about our privacy practices. Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements, and specific privacy practices may apply to some of our products and services.

This Global Privacy Notice applies to the following websites and any associated CoStar websites, products, services, and mobile applications (the “Services”): Apartments.com, Belbex.com, Belbexpro.com, BizBuySell.com, Cityfeet.com, Cozy.co.uk, ForRent.com, Landsofamerica.com, Landandfarm.com, Landwatch.com, LoopNet.com, Realla.co.uk, and Shopproperty.co.uk. It does not apply to the collection and use of certain employment-related information.  If you are a current or former CoStar job applicant, employee, owner, director, officer, or contractor, please Contact Us for the appropriate policy.

When using our websites, you may choose to interact with features from third parties that operate independently from CoStar, such as social media widgets and links to third-party websites. CoStar has no control over and is not responsible for the privacy practices of such third parties. This Global Privacy Notice does not apply to the extent CoStar does not own or control any linked websites or features you visit or use. We recommend that you familiarize yourself with the privacy practices of these third parties.

1. Types of Personal Information

“Personal Information” means any information relating to an identified or identifiable individual. Examples of Personal Information CoStar may collect include:

  • Payment information (credit card and other payment card information)
  • Personal contact information (name, nickname, gender, mailing address, email address, phone number)
  • Business information (office location, business contact information, department, job title/description, professional bio)
  • Log-in credentials (username, password)
  • Usage details (log-on activity, search terms, views, clicks, downloads, CoStar-related preferences, lead submission information)
  • Technical details (IP address, geolocation information, cookie/session IDs, authentication information, browser type/version, operating system/platform)
  • Any other information you or other CoStar customers may upload or enter into the Services

      (Click here to learn more)

2. Collection of Personal Information

CoStar may collect Personal Information using the following methods:

  • Directly from you when you provide it to us (information you enter into web forms, subscription agreements, and contracts or submit to the Services)
  • Through your participation in surveys, promotions, and contests
  • CoStar’s internal customer relationship management system and databases
  • From third parties, such as analytics and email marketing service providers
  • Researching or scraping public websites where permitted by the Terms of Use (company websites, search engines, social media)
  • Automatically through tracking technologies (cookies, web beacons, log files), including over time and across third-party websites or other online services

For more information about how we use Personal Information collected through tracking technologies and the ways you may be able to manage it, see Use of Personal Information, our Cookie Policy, and Manage Your Personal Information.

      (Click here to learn more)

3. Use of Personal Information

We may use your Personal Information for the following purposes:

  • Communicating with you
  • Providing you with the Services
  • Authenticating use, detecting potential fraudulent use, and otherwise maintaining the security of the Services
  • Developing, testing, improving, and demonstrating the Services
  • Creating and maintaining a customer relationship management system, member directories, and invitation lists for CoStar events
  • Carrying out our legal and contractual obligations and enforcing our rights, including billing and payment processing
  • Anonymizing and aggregating information for analytics and reporting
  • Advertising, marketing, and selling the Services, including linking together or merging Personal Information with other Personal Information so that we may better understand your needs and inform you about our Services and those of our partners
  • Short-term transient use
  • For any other purpose with your consent

      (Click here to learn more)

4. Disclosure of Personal Information

We may disclose Personal Information:

  • To affiliates and other entities within CoStar’s group of companies, distribution partners, other CoStar customers, and service providers
  • To third parties when you use a third party feature in our Services
  • To enforce or apply our Terms of Use and other agreements or comply with any court order, law, or legal process, including government or regulatory requests
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CoStar’s assets
  • If we believe it is necessary to protect the rights, property, or safety of CoStar or others
  • For any other purpose disclosed by us when you provide Personal Information
  • With your consent, such as when you choose to provide your information to third parties

We may also disclose de-identified information without restriction. Note that if you make any Personal Information publicly available on the Services, anyone may see and use such information.

      (Click here to learn more)

5. International Transfer of Personal Information

CoStar is a global business. We may transfer your Personal Information to the United States, where we are headquartered, and to other countries which may not have the same privacy laws as the country in which you initially provided the information, but we will protect your Personal Information in accordance with this Global Privacy Notice, or as otherwise disclosed to you.

      (Click here to learn more)

6. Security of Personal Information

CoStar implements security safeguards to protect your Personal Information.

      (Click here to learn more)

7. Retention of Personal Information

CoStar generally retains records only as long as necessary and as required for our business operations, for archival purposes, and/or to satisfy legal requirements.

      (Click here to learn more)

8. Manage Your Personal Information

You may manage your Personal Information by making certain choices. If you believe that any Personal Information you have provided to us is out-of-date or inaccurate, you may review and correct such information if it is within your online account by logging in at any time or Contact Us.You may also have additional rights detailed below depending on where you live. As a security precaution, we may need to request information from you to help us confirm your identity when exercising a right related to your Personal Information.

      (Click here to learn more)

9. Global Privacy Notice Changes

This Global Privacy Notice may be updated periodically to reflect changes in our privacy practices.

      (Click here to learn more)

10. Contact Us

We have appointed a Privacy Officer and Data Protection Officer to investigate and respond to privacy issues and to be accountable for our compliance with this Global Privacy Notice.

United States Residents

In order to properly respond to your questions or requests, concerns about our services, please email the relevant department outlined below:

Service

Contact Information

LoopNet and Cityfeet services

Email: LoopNetPrivacy1@costar.com

Apartments services
(e.g., Apartments.com, ApartmentFinder.com, ApartmentHomeLiving.com, ForRent.com, Cozy.co)

Email: ApartmentsPrivacy1@costar.com


Businesses for Sale
(e.g., BizBuySell.com, BizQuest.com or FindAFranchise.com)

Email: BizBuySellPrivacy1@costar.com

Rural land and real estate listing services
(e.g., LandsOfAmerica.com, LandAndFarm.com, LandWatch.com, etc.)

Email: LandPrivacy1@costar.com  



European Economic Area (EEA) Residents

If you are a resident of the EEA, CoStar Realty Information, Inc. and its affiliates are the entities responsible for the processing of your Personal Information. In order to properly respond to your questions or requests about our services, please email the relevant department as outlined below:

  • CoStarUKPrivacy1@costar.co.uk – for Realla, Belbex and Shopproperty services

    or write to:

    CoStar UK Limited
    26th Floor, The Shard, 32 London Bridge Street,
    London SE1 9SG, United Kingdom

You may also make a complaint to your local data protection authority.